Job type: Full-Time
Location: Toronto

About Us:
We are a progressive company in the financial sector, with over 550 employees in 4 offices across Canada. We are currently seeking hard working, energetic, professional individuals to work as a Senior Collections Representative.  


  • Make contact with consumers via the telephone to arrange repayment of past due accounts
  • Ensure each communication with a consumer is professional and always meets our corporate, regulatory and client requirements
  • Locate consumers using online tools, available information and problem solving skills
  • Clearly document the results of all calls
  • Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement.
  • Achieve performance targets and objectives


  • Two years plus collections experience
  • Professional, tactful and empathetic
  • Fluent in English, both verbal and written
  • Excellent communications skills both written and verbal.
  • High level of integrity and ethics.
  • Superior negotiation skills
  • Use logic to solve difficult problems and posses the ability to foresee, react, and offer solutions, probe for hidden information and look beyond single solution answers.
  • Strong computer skills
  • Able to legally work in Canada
  • Pass a criminal background check

What We Offer

  • Competitive salary
  • Commission, contests and bonus plans
  • Paid training
  • Vacation within the first year
  • Great benefits including medical, dental and optical plans
  • Friendly and fun work environment
  • Opportunities for advancement