Job type: Full-Time
Location: Toronto
About Us:
We are a progressive company in the financial sector, with over 550 employees in 4 offices across Canada. We are currently seeking hard working, energetic, professional individuals to work as a Customer Service Collections Representative.
Overview of position:
This position involves the supervision and coordination of daily activities of collection officers. The Supervisor will report to the Department Manager. Duties include, but not limited to:
- Establish work schedules and procedures
- Resolve work-related problems
- Identify training needs
- Monitor daily attendance and performance
- Project a work plan, set expectations, and complete goals.
- May perform collection duties
- Quality assurance of calls through call monitoring
- Perform file, call, and work plan audits
- Maintain a Supervisor's support desk\
- Conduct weekly training sessions
- Conduct hiring interviews
- Complete performance reviews and performance counseling
- Handle escalated calls
- Other duties as assigned by Collections Manager or Supervisor
Requirements:
- 2 years of collection experience or relevant experience
- Intermediate to advanced computer skills (specifically Excel)
- CUBS knowledge would be an asset
- Great written and verbal communication skills
- Quick learner and able to adapt to changes well
- Strong organizational skills and ability to prioritize
- Previous supervisory experience would be an asset
What We Offer
The Collections Supervisor may be required to work day as well as evening shifts on a rotating basis.
